Terms & Conditions

Return Policy

If you wish to return a product, please contact us at online@petsandmoreqatar.com

We will happily refund or exchange any item that are damaged or that have been incorrectly purchased within 14 days of purchase and with proof of payment (i.e. your original order receipt).

If you find your product has a defect, please take the photographic evidence & email us a online@petsandmoreqatar.com.

Product must be presented to us before we can proceed with our return policy. All returns or exchanges particularly in clothing, pet bedding or accessories should be done in person within 14 days from the date of purchase. We are open 7 days in a week.

The items should be returned to any of our following store:

• The Pets & More, City Center, Doha.

If you are unable to come to The Pet Shop, we can also offer pick up service within an applicable pick up fee.

When we cannot accept returns:

If the returned items do not match our quality standards or our return policy, then we reserve
the rights to reject the returns as mentioned below:

• When ordered item is found altered/ tampered or used
• When item is bought on sale

All refunds will be made in the form of store credit/online credit. Credits will only be applied to an online account or can be redeemed in-store once the returned/damaged item has successfully validated by the warehouse or shop staff.

Return policy for electronic equipment 

All items can be returned to our stores at Pets & More, City Centre, Doha.

Our staff will test the items and replace only the item which is found not working as per manual policy for valid warranty.  If the whole products is found defective and within the valid warranty, we will replace the whole product. If the replacement item/product is not in stock, we will offer you similar looking item/product of the same price.

If you choose the higher priced item then we will charge the difference amount. Damaged or leaking items/products should be reported to online@petsandmoreqatar.com within 48hours after delivery/purchase.

We will NOT replace or refund any item/product which is found used or tempered or bought on sale or does not meet our quality standards.

Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer our refund policy. If the purchase was made online, a refund will be made back to the customer. Please allow for up to 21 days for the refund transfer to be completed. 

Pets & More reserves the right to cancel any order due to pricing changes with manufacturers, pricing errors, omissions, mistakes, or for any other reason. While we make every effort to satisfy every customer and fill every order, occasionally we make a mistake on our website regarding pricing, in stock status of a product, or description. In these instances customer service will notify you of the mistake and ask if you would like to cancel the order or proceed with the correct pricing or information.

Customer Service Hotline

We have a dedicated team of knowledgeable consultants who are ready to offer you best possible service for your pets both by phone & email, so you always have a pleasant shopping experience with us. If you have any questions about our products or services, please contact us by email at online@petsandmoreqatar.com or call 55694222 between 10am-10pm, Saturday to Thursday.

To serve you better, we are also available on WhatsApp +97455694222

Warranty

Most product warranties are offered by manufacturers, and Pets & More will follow the warranty policy comes with the product.